8 results found
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Sync secondary phone number to CRM
In Foundation Cloud Community Portal (FFCP) a client can enter a primary phone number and a secondary phone number. You can see that information in the Web Processing Queue of Foundation Cloud Grants (FCG) when a new client registers for the portal or when an existing client updates their information. When the client's information is updated/synced to the CRM, only the primary phone number is syncing over. The secondary phone number is not added. It is lost, and there is no indication to our staff users that this information was not added to the constituent record.
Please correct the sync…
1 vote -
Please add a box for remembering a username and password for signing into Npact support tickets.
Please add a box for remembering a username and password for signing in Npact support ticket website
2 votes -
Turn off "Copy Fundraising Link" option on donation form page
Recently, NPact added functionality to allow fund advisors to copy and share a link to the public for making donations to their fund. However, this requires each individual fund to be made public in FCG. If the fund is not made public, the user received a message that says, "This fund is not public so only registered users with access to this fund will be able to access it. Do you want to continue?" None of our funds are public, so these links would not work for any of our clients. Ideally, we would like these fundraising links to not…
1 vote -
Instructions / Text
Each page of FCCP should have a setting in Page Settings allowing a block of custom text at the top of the page, under the page title. It could be used for special instructions for that page or however the customer wants to use it. For example, on the reports page, we could add a paragraph of text explaining when reports are updated at month end.
2 votes -
Identify MFA text option as 'text' rather than 'SMS'
Please identify the MFA text option as "text" in the "My account" area of the portal. Currently it appears as "SMS," if it is the option the user selected, and many people do not know what SMS means. It would also be helpful if you would spell out "Multi-factor authentication," since many people do not recognize the acronym MFA.
2 votes -
Service Status Portal
For all NPact products, create a status portal such as https://status.blackbaud.com, https://status.office365.com, etc. It doesn't need to be fancy, just a place to let your customers know if there is a known issue, and the status of that known issue.
3 votes -
Feedback portal confirmations to include idea text
When you send an email confirming a post made here, please include the suggestion. The current emails merely clog our inboxes, instead of providing a record of what we suggested. And: do we get notified if someone comments on our post? This should likewise include the text.
3 votes -
Behavior change to SWP login - SWP refresh causes logout
Currently if a user is logged in to SWP and clicks refresh on the browser or F5 they are redirected to the login page. The user has to check the box “keep me signed in” at login when they login and if they do that then upon clicking refresh on any screen the user stays on that screen. Also, if they check that box and close the browser and reopen to SWP they stay signed in.
Requested Behavior:
The user should be able to refresh the page or click F5 without having the need to check the box “keep me…
2 votes
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