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Identify MFA text option as 'text' rather than 'SMS'

Please identify the MFA text option as "text" in the "My account" area of the portal. Currently it appears as "SMS," if it is the option the user selected, and many people do not know what SMS means. It would also be helpful if you would spell out "Multi-factor authentication," since many people do not recognize the acronym MFA.

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  • Karen Hudson commented  ·   ·  Report

    The messaging could also be improved for the authenticator app option.
    1. On the initial set up screen, add the names of the specific apps that are used: "Mobile authenticator app (most secure) – Microsoft Authenticator or Twilio Authy"
    2. On the verify account screen, add the name of the app and also the name it appears within the app
    "Check your authenticator app (Microsoft Authenticator or Twilio Authy) for a 6-digit code under “NPact Community Portal”