Clarify/Link to Mobile Apps on MFA setup page
On the Verify an Account (MFA setup) link to the Microsoft and Twillio apps (both apple and google) rather than require the user to search the store on their own. This may help users not fall into scams of paying for apps. For example, searching apple for "MS Authenticator App" results in the top listing for a paid app.
Or add to this page that both options are free, if a user has a paid app they have the wrong app.
David Plotts
shared this idea
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Karen Hudson
commented
The on-screen messaging could also be improved for the authenticator app option.
1. On the initial set up screen, add the names of the specific apps that are used: "Mobile authenticator app (most secure) – Microsoft Authenticator or Twilio Authy"
2. On the verify account screen, add the name of the app and also the name it appears within the app
"Check your authenticator app (Microsoft Authenticator or Twilio Authy) for a 6-digit code under “NPact Community Portal”