When searching for recipients during the grant recommendation process, users must click the ‘Search’ button for the system to complete a search. In the past, users could click the ‘Enter’ button on a keyboard to complete a search rather than clicking the ‘Search’ button on the page. Many users are accustomed to being able to click ‘Enter’ to complete the search and when they do so, no search results will appear. At this point, users think they need to add a new recipient and become frustrated because they know they have granted to the same organization in the past. They are entering new recipients, which in turn creates duplicate organizations in our system that we have to clean up. This change is definitely causing user and staff frustration. We are wondering if NPact has any plans to address this issue going forward to reduce user frustration and increase staff efficiency.